Kora | AI support agent for Brazilian fintechs

See it in action

End-to-end resolution with traceability — not just canned replies.

Customer I lost my card — can you block it?

Kora I’ve blocked the card for security. Would you like to order a replacement now?

Customer Yes, please.

Kora Replacement ordered. Estimated delivery within 7 business days. You’ll get confirmation in the app.

Illustrative flow. Rules, approvals and integrations are configured for your operation.

Built for Brazilian fintechs

Unlike generic tools, Kora is shaped for critical financial workflows, regulatory context and compliance — without giving up efficiency.

Key benefits

Real automation

Flows such as card block and reissue, Pix questions, plan upgrades and disputes — with executed actions, not FAQ-only bots.

Lower operational cost

Reduce repetitive ticket volume and cost per contact while scaling without linear headcount growth.

Compliance and control

Support for LGPD-aligned policies and expectations common to institutions supervised by the Central Bank of Brazil. Traceable decisions, explicit rules and human-in-the-loop when required.

Antifraud in the loop

Orchestration with your risk stack and safe handling of sensitive scenarios (e.g. preventive blocks, escalation).

Customer experience

Natural language, 24/7 on the channels you enable, with tone matched to your brand.

How it works

Train, analyze, test and deploy — in one continuous improvement cycle.

1 · Train

Policies and knowledge

Your policies, operational rules, knowledge base and critical journeys (Pix, chargebacks, fraud).

2 · Analyze

Quality and gaps

Surface failures, content gaps and automation opportunities by topic.

3 · Test

Real scenarios

Simulate regulated cases and validate decisions before production.

4 · Deploy

Omnichannel

Chat, email, WhatsApp, app and your existing stack.

Performance

Typical targets in well-scoped programs — actual outcomes depend on your intent catalog, integrations and policies.

Early resolution

Common goal: a meaningful share of tickets resolved automatically in early cycles, improving with tuning.

Quality at scale

CSAT/NPS follow content governance and approvals — not the model alone.

Continuous improvement

Operational learning from your data, without unaudited black boxes.

Beyond first-line support

Many agents only cover simple questions. Kora is designed for deeper financial operations.

Typical agents

FAQ and light triage
Limited depth on disputes and Pix
Weak fit for regulated environments

With Kora

End-to-end actions and governance
Brazilian financial context (Pix, cards, disputes)
LGPD, Central Bank and antifraud by design

Integrations

Fits the stack you already run — no forced helpdesk migration.

Helpdesks

Zendesk, Intercom, Salesforce and others via integration work.

Internal systems

APIs and backends from your fintech.

Pix and payments

Support journeys for transactions, subject to your integrations.

Antifraud

Orchestration with the risk tools you already use.

Ready to automate support with governance?

Talk to AIQGEN to map integrations, policies and rollout.

View demo

Pricing

Scoped to project stage and integration footprint — contact sales for a proposal.

Pilot

Fixed scope to validate resolution on a defined intent set and channels.

Production

Always-on operation with SLA, continuous improvement and priority integrations.

Enterprise

Multi-product, segregated environments and extended compliance requirements.

FAQ

Does Kora replace my team?

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Is it just a chatbot?

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What about LGPD and the Central Bank?

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Can we expand to Alpha Advisor or WealthCopilot?

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